1. Order Processing

Once your order is successfully placed, our team begins processing and preparing it for dispatch.

Orders are generally processed within the applicable processing period. Processing time may vary depending on product availability, order volume and other operational factors.

2. Order Dispatch

After your order has been processed and packed, it will be handed over to our shipping or logistics partner for delivery.

Once the order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the email address or phone number provided during checkout.

You can use the tracking information provided to check the current status of your shipment.

5. Shipping Address

Please make sure that your shipping address, phone number and other delivery details are accurate before completing your order.

SR JWELLERY may not be responsible for delays or unsuccessful delivery caused by an incorrect, incomplete or insufficient shipping address provided by the customer.

6. Delivery Attempts

Our courier or logistics partner may make delivery attempts at the address provided during checkout.

If the recipient is unavailable, the courier partner may contact the recipient or make another delivery attempt according to its applicable procedures.

7. Shipping Delays

While we make reasonable efforts to ensure timely delivery, delays may sometimes occur due to factors beyond our control.

• Weather conditions
• Courier or logistics delays
• Public holidays
• High order volumes
• Incorrect or incomplete address details
• Other unforeseen circumstances

8. Damaged Package

If your package appears damaged at the time of delivery, please contact our customer support team as soon as reasonably possible.

Please keep the original packaging and provide clear photographs of the package and product when contacting us.

9. Incorrect or Missing Product

If you receive an incorrect product or your order appears to be incomplete, please contact us with your order details and photographs of the received package and product.

Our team will review the issue and guide you through the applicable resolution process.

10. Shipping Partners

Orders may be delivered through third-party courier, logistics or delivery partners.

Delivery timelines and procedures may vary depending on the shipping partner and delivery location.