1. Return & Exchange Eligibility

We accept eligible return or exchange requests for products that meet the conditions mentioned in this policy.

• The product must be unused and unworn.
• The product must be in its original condition.
• Original packaging and tags should be retained.
• The product should not show signs of damage or misuse.
• Proof of purchase or order details may be required.

2. Return & Exchange Request

If you receive a product that you believe is eligible for return or exchange, please contact us as soon as possible with your order details.

Our team will review your request and may ask you to provide photographs or additional information for verification.

3. Verification Process

Every return or exchange request is subject to verification. Our team will check the product condition and the information provided with your request.

Once the request has been successfully verified and approved, the return or exchange process will be initiated.

5. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact our customer support team with your order details and clear photographs of the product.

Our team will review the issue and guide you through the applicable return or exchange process.

6. Product Condition

To be eligible for a return or exchange, the product should remain in the condition in which it was received.

• Do not wear or use the product.
• Keep the original packaging safely.
• Keep all tags and accessories with the product.
• Avoid exposing the product to water, perfume or chemicals.

7. Non-Eligible Returns & Exchanges

A return or exchange request may not be accepted if the product has been worn, used, damaged after delivery, altered or does not meet the applicable eligibility requirements.

Products showing signs of improper use or handling may not qualify for a return or exchange.

8. Exchange Policy

Approved exchanges are subject to product availability. If the requested replacement product is unavailable, our customer support team will provide the available options.

Exchange requests will be processed only after successful verification and approval.

9. Refunds

Where a refund is applicable and approved, the refund will be processed according to the applicable order and payment conditions.

The time required for the refund to appear in your account may also depend on your payment provider or bank.

10. Return Shipping

Depending on the reason for the return or exchange, return shipping arrangements may vary. Our customer support team will provide the relevant instructions after reviewing your request.